Company policies
Service terms
Company and scope
These website terms describe enquiries about courier and transport services, same-day delivery, courier taxi goods deliveries, and furniture or bulky-item retail pickup and delivery with Leogate Brokenback Group Pty Ltd. Read them with the delivery and cancellation policy and any written quote or booking confirmation. Website information is general; the agreed scope of each job must be confirmed in writing.
Enquiries and acceptance
An enquiry, email draft or requested collection date is not a confirmed booking. A job proceeds only once the company has accepted it and the service scope, locations, goods, timing and charges have been agreed. Do not leave goods for collection without an agreed arrangement.
Quotes and payments
Provide accurate route, item, size, weight, access and handling details for a quote. The quote or booking confirmation should identify the total price, any applicable GST, payment method, payment timing and any agreed additional charges. There are no published standard prices or online payment facilities on this website. Material changes to a job require agreement on any revised scope or cost.
Goods and sender responsibilities
You must be authorised to arrange transport of the goods and accurately describe the contents. Package and label goods appropriately and provide correct collection and recipient details. Tell us about access restrictions, lifting or handling needs, fragile contents, value and other relevant risks before booking.
Restricted or unsuitable goods
Do not offer unlawful goods for transport. Dangerous goods, high-value items, fragile goods, perishables, live animals and temperature-sensitive goods must not be booked unless their suitability and any requirements have been expressly accepted in writing. This website does not advertise specialist transport capability.
Timing and service arrangements
Collection windows, delivery estimates, routes and handling instructions are confirmed for the individual booking. Urgent or same-day requests are subject to availability and explicit acceptance. Do not assume a guaranteed deadline, unattended delivery, specialist vehicle, storage service or particular delivery evidence unless agreed in writing.
Furniture and retail collections
The customer must ensure goods are paid for, ready for collection, appropriately packaged and authorised for release by the retailer. Provide the collection reference and any driver authorisation required by the store through an agreed channel. Check the retailer’s collection conditions before booking. Retailer names, including IKEA and Domayne, are examples only; no partnership or endorsement is claimed.
Delivery to your door
Agree the precise delivery point and access arrangements before booking. Tell us about stairs, lifts, parking restrictions, narrow doorways, item weight and the need for extra lifting assistance. Carrying goods inside or upstairs, assembly, dismantling and packaging removal are not automatically included and require specific written agreement. The load and access must be suitable for the vehicle and assistance arranged.
Insurance and liability
No insurance cover, automatic compensation amount or replacement-value guarantee is promised on this website. Ask for relevant cover details and exclusions before booking if you need them. This policy does not impose a blanket exclusion of liability. Responsibility for an issue depends on the agreed service, relevant circumstances and applicable law.
Legal rights
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified. Where Australian Consumer Law guarantees apply, they continue to apply. Whether particular guarantees apply to a transport transaction depends on the circumstances.
Changes and questions
Contact leogatebrokenbackgroup@yahoo.com about these terms or your booking. Website updates do not retrospectively change terms already agreed for a booking without agreement or a lawful basis.