Company policies

Complaints & feedback

Tell us what happened

Email leogatebrokenbackgroup@yahoo.com with “Complaint” in the subject line. You may also write to Leogate Brokenback Group Pty Ltd, 372 Abercrombie Street, Darlington NSW 2008.

What to include

Provide your contact details, booking reference if available, relevant collection or delivery dates, a clear description of the problem and the outcome you are seeking. Include copies of useful correspondence, receipts or photographs. Do not send original identity documents or payment card details.

How concerns are handled

We will review the information, seek further details where needed and respond to discuss the issue and available resolution options. If an investigation needs more information or time, ask for an update using the same email thread. No fixed response deadline is advertised on this website.

If the issue remains unresolved

You can ask for the matter to be reviewed again and explain why the proposed outcome does not address your concern. You may also seek independent advice or contact an appropriate dispute resolution or regulatory body. NSW Fair Trading provides information about consumer complaints; the OAIC provides information about privacy complaints where relevant.

Your rights

Raising a complaint does not remove any rights or remedies available under applicable law. Read our service terms, delivery and cancellation policy, and privacy policy for information relevant to your concern.