Company policies
Privacy policy
Who this policy covers
This policy describes personal information handling for enquiries and bookings with Leogate Brokenback Group Pty Ltd (ABN 14 653 776 419). Privacy questions can be sent to leogatebrokenbackgroup@yahoo.com, or by post to 372 Abercrombie Street, Darlington NSW 2008.
Information you provide
When you contact us, information may include your name, email, phone number, collection and delivery details, recipient contact details, item descriptions, correspondence and booking records. Provide only information relevant to the enquiry or service, and make sure you are authorised to provide another person’s contact or delivery details.
How information is collected and used
Information is provided through email and booking communications. The quote form prepares a draft in your own email app; the website does not submit the form to a database or save its contents. Information sent to us is used to respond to enquiries, assess requests, arrange agreed services, communicate about deliveries, maintain relevant records and resolve issues.
Service providers and disclosure
Information necessary for a job may need to be shared with the people carrying out the agreed collection or delivery, the sender or recipient, and relevant email or hosting providers. Information may also need to be disclosed where required or authorised by law. We do not request payment card details or identity documents through this website.
Email, hosting and overseas processing
Our contact mailbox is hosted by Yahoo, and this website is hosted on Cloudflare Pages. These providers may process service data or technical information outside Australia under their own policies. This website does not identify all processing locations. Contact us before sending sensitive information if you need more detail about the handling arrangements for your booking.
Website data and external links
The site itself does not add advertising trackers, analytics scripts or marketing cookies. Hosting providers may process technical request data such as IP addresses for delivery and security of the site. Cloudflare may process technical information to deliver the website and protect its infrastructure. Email links open your email service, and map links take you to Google Maps. Those providers have their own privacy practices.
Security and retention
We aim to limit access to information to people who need it for the enquiry, service or related administration. No internet or email transmission can be guaranteed secure. Records should be retained only as long as needed for service, accounting, dispute or legal purposes, then deleted or de-identified where appropriate. Do not send sensitive documents unless arrangements have first been agreed.
Access, corrections and privacy concerns
Email leogatebrokenbackgroup@yahoo.com to request access to or correction of information you have supplied, or to raise a privacy concern. Explain the request and provide enough detail for us to locate the relevant records. We may need to verify your identity before releasing information. We will consider requests and complaints in line with applicable obligations. Any rights available under privacy law remain unaffected.
Changes
We may update this policy to reflect changes to this website or service arrangements. The revision date appears above. A change to hosting or information-handling arrangements may require this policy to be updated.